When a customer books a repair, the technician needs the job details, location and appointment time. The customer, on the other hand, needs to know when the technician is coming and whether anything changes.
There may be several updates between the time the job is assigned and the time it is completed, especially if there is a delay or the appointment needs to change.
It starts with the job assignment
Once the repair is booked, the technician receives the details they need.
Sender: MetroNet Dispatch
Job #28491 assigned. Customer: James Adebayo. Location: Ikeja. Appointment: 2–4 PM. View job: emisri.link/job/28491
The technician can get the job details without having to call the dispatch office.
The customer gets updates too
The customer receives a confirmation with their appointment details.
Sender: MetroNet
Hi James, your technician is scheduled to arrive today between 2–4 PM. Track your appointment: emisri.link/28491
If the technician is delayed, the customer can be notified instead of having to call and ask.
Your technician is running approximately 30 minutes late. We'll update you when they are on the way.
Once the job is complete:
Your MetroNet service request #28491 has been completed. Need further help? emisri.link/28491
One repair, multiple communication paths
The same operational event can require different messages.
Job assigned → Technician notified
Appointment confirmed→ Customer
Technician delayed → Customer updated
Job completed → Customer notified
The goal is simple: everyone gets the information they need without having to chase for updates.
Where it is useful
Telecommunications · Internet providers · Appliance repair · Home services · Utilities · Healthcare home visits · Property maintenance · Logistics
Emisri can support these workflows through SMS, personalised notifications, Smart URLs and event-based journeys.