When a service goes down or there’s a major issue, customers need to know what’s happening. Businesses can use messaging to quickly notify customers about outages, disruptions, maintenance, and other issues that may affect their service.
When something goes wrong
Imagine a fintech platform experiencing a temporary payment outage. Customers may keep retrying transactions or contacting support because they don’t know what’s happening. A quick notification can let them know there’s an issue, which services are affected, and when they can expect another update.
With Emisri, businesses can quickly notify affected customers and share updates as the situation changes. This helps reduce confusion and gives customers clear information about what to expect.
Once the issue is resolved, businesses can send a follow-up notification letting customers know that the service is back up and transactions can resume.
Common applications
- Service outages: Notify customers when a website, app, platform, or service is temporarily unavailable.
- Payment disruptions: Alert customers when payments, transfers, or other financial services are affected.
- Scheduled maintenance: Let customers know about planned downtime and when the service is expected to be available again.
- Incident updates: Keep customers informed while an issue is being investigated or resolved.
- Security alerts: Notify users about important account or security-related events that require their attention.
- Resolution updates: Let customers know when a service has been restored and normal operations have resumed.
Timely alerts help businesses keep customers informed during disruptions and reduce the number of customers left wondering what happened or whether the issue has been resolved.